As long the travel plan stay as it is originally was planned then everything is well planned. Travel arrangement and communication is well done. As soon happen something during the vacation. Like our family 4 out of 5 got last vacation day food poison then Aurinkomatkat support how to get the doctor, change the travel plan with flight carrier, make agreement with hotel for extra days accommodation and how should be make arrangement with the insurance company. All I needed to figure out myself and make arrangement by myself. Finnair customer service is really weak. The is no chance to get any contact with Finnair customer service by phone or by chat. I spend almost 2 days for the arrangement by myself!